5 duties of a mall security guard
- Patrolling the Mall: The security guard should patrol the mall property on a regular basis. This can include checking entrances and exits to ensure that no one is entering the mall after hours, monitoring the parking lot, or walking through the mall itself to identify any potential security risks. The guard’s presence itself can be a significant deterrent to illegal activity.
- Crowd Control: Mall security guards need to be trained to deal with crowds effectively. During high-traffic periods like holidays or weekends, crowds of shoppers can quickly grow, and the security guard must be prepared to handle these situations without incident, including managing lines, directing traffic flow, or escorting unruly individuals from the mall.
- Emergency Response: Security guards must be trained in emergency response procedures to efficiently handle any crisis situation that may arise. They need to know where emergency exits are located, what to do in the event of a fire, and how to perform basic first aid in the event of an injury.
- Security Checks: Guards must conduct routine security checks in the mall. This means inspecting packages and bags of customers entering and leaving the mall, ensuring that all store fronts are secure, and reporting any suspicious activity or potential safety hazards.
- Customer Service: Mall security guards have a significant customer service role. They must be approachable, helpful, and be able to answer questions about the mall, directions to stores and exits, or event schedules. They should act as ambassadors to the mall and help create a safe and enjoyable shopping experience for all customers.
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